Frequently Asked Questions (FAQ)

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about ChiroSpring. Please check here for answers to your question.
Q: What are some of the main features CHIROSPRING offers?
A: CHIROSPRING provides every feature needed to run your practice no matter what size. This includes online scheduling, online intake, appointment reminders, billing, claims, ERA auto-posting, SOAP notes, care plans and so much more.
Q: How long has CHIROSPRING been in business?
A: CHIROSPRING has been in development since 2011. We launched our software in 2013 and now provide the industry’s best cloud-based software and best software overall.
Q: Will there be technical support anytime I call?
A: We have technical support available Monday – Friday from 8 am to 4 pm central time.
Q: Is training included in the price?
A: Yes. We provide not only access to all training videos for as long as you are a customer and our 24/7 Help Center but you will also receive 4 hours of live training.
Q: Do I have to pay for software updates?
A: Updates are part of your subscription and come at no added cost.
Q: How was your company founded?
A: Dr. Chrissy Albery, DC graduated from Palmer and realized there were no good software options on the market that supported her needs. She was looking for something easy to use, multi-platform (Mac, PC and tablet), was cloud-based and had all of the features necessary to run her entire practice. From that need CHIROSPRING was born.
Q: Does CHIROSPRING have any reports loaded to help me manage my practice?
A: Yes. CHIROSPRING provides over 40 reports to provide all the analytical data you need. Reports can be run by any date range and offer filters to customize what you are looking for in may cases.
Q: Does CHIROSPRING support the iPad?
A: CHIROSPRING will run on iPad through the iPad browser using Cloud CHIROSPRING. We also provide an iPhone app for when you are on the go.
Q: Will CHIROSPRING run on a Windows tablet?
A: Yes. We recommend a Windows 10 tablet for the best experience.
Q: What is the cost of CHIROSPRING?
A: There are three packages to choose from starting at just $99/mo.
Q: Does CHIROSPRING support electronic billing?
A: Yes. Claims are submitted via secure FTP to your clearinghouse in just two clicks.
Q: Is CHIROSPRING customizable?
A: Yes. The software is fully loaded with everything you would need. However, you can edit or create your own SOAP Macros. Online Intake questions can be created. The entire Edit SOAP process can be tailored to meet your specific needs.
Q: Does CHIROSPRING support multiple insurance cases?
A: Yes. With CHIROSPRING there is no need to delete an active insurance case just because an existing patient presents with an auto accident suddenly. Simply create the new auto accident insurance case and set it as default. When you are done treating the patient for the auto accident simply close the auto accident case and set the previous case back as default.
Q: Does CHIROSPRING calculate copay, coinsurance and deductible for me at the cash register?
A: Yes. CHIROSPRING is smart enough to estimate what the patient owes at the cash register. It will accurately let you know exactly what the patient owes based on their copay, coinsurance or deductible. It also adds any previous balance to their total so you never miss getting paid.
Q: How do you send statements to patients?
A: It’s easy! With our custom Statements App you can see every patient that currently owes money in real time. Sort by last billed date or minimum amount. This way you don’t send statements to patients owing $1.00 for example.
Q: Does CHIROSPRING come pre-loaded with Products?
A: Yes, CHIROSPRING comes pre-loaded with hundreds of products ranging from supplements to things like Biofreeze or pillows. You can of course add or delete products and edit their prices.
Q: Can I use CHIROSPRING to bill Attorneys?
A: Yes. CHIROSPRING makes personal injury cases a breeze. We do this in two ways.
1. Create an insurance case with the attorney's information and put the case "on hold". This will ensure charges do not appear in the Claims App.
2. When the attorney is ready for a list of charges, print the "Charge Report" and send it to the attorney. They will then send you a check after reviewing this report.
Q: Is it easy to install ChiroSpring onto my computer?
A: Yes. Our PC app takes less than 30 seconds to set up and automatically updates. CHIROSPRING can also be accessed directly through the web-browser.
Q: How many computers can I install CHIROSPRING onto?
A: As many as you like. There are no limits. Setup another computer in seconds. Check your calendar at home or in the office.
Q: Is it true I can cancel my subscription to CHIROSPRING at any time?
A: Yes. We do not lock you into a multiple year contract like many of our competitors or “force” you to stay because you just shelled out tens of thousands of dollars. We keep our customers not by a leash… but by service and excellent cutting edge software.
Q: Is it true you offer a free month of service for every referral I give that purchased CHIROSPRING?
A: Yes. For every referral you give us that purchases we will provide you a free month of service (up to a $300 value).
Q: Does CHIROSPRING support having a therapist and chiropractor in the same practice?
A: Yes. CHIROSPRING was designed this way intentionally so that whatever your massage therapist writes on his/her SOAP notes will not overwrite what you write. Chiropractors and Therapists do not share SOAP notes or treatment plans. CHIROSPRING supports chiropractors, massage therapists, physical therapists and acupuncturists.
Q: Is CHIROSPRING easy to use?
A: Yes, CHIROSPRING was designed with simplicity in mind from the ground up. You will not find a better software experience anywhere.
Q: Can I dispute charges?
A: Yes, when reconciling a charge you can mark it as disputed and even enter a note on why it was rejected. All disputed charges are neatly kept in the Disputed Folder within the Billing App.
Q: I want to keep a “paper” copy of every HCFA I submit. Is this possible?
A: Yes. We offer the ability to view and then print the HCFA. You can also print to PDF if you wish to have an external copy you can save to a secure location.
Q: What happens to my patient data if I quit my subscription to CHIROSPRING?
A: Your patient data is YOUR data! Should you cancel all patient data can be exported to .CSV. SOAP notes and ledgers can be saved as PDF. We can also do this for you for a fee should you want us to.
Q: What features does ChiroSpring offer for security?
A: ChiroSpring has numerous security features, many not found in any other practice management software.
  • • Advanced user permission. Block access to any area of the software including a specific app or portion of the SOAP note.
  • • Encryption to and from our servers to you.
  • • Patient data is not saved on your computer (outside of data you manually export).
  • • UAutomatic log off
  • • Administrator controls
  • • Strong password requirements
  • • Audit log
  • • PIN requirement (when enabled) for signing SOAP
Q: Does CHIROSPRING support treatment plans?
A: Yes. CHIROSPRING not only supports treatment plans but will prompt you if you forget to create one. We even support a treatment plan as simple as PRN (as needed).
Q: What measures does ChiroSpring have in place to ensure I do not submit charges to insurance that are not ready to be billed?
A: Charges cannot be billed to insurance until the provider has signed the SOAP note and posted the diagnosis. Because insurance requires charges as well as diagnoses on the CMS-1500 HCFA we will not let you bill them until both of these conditions have been met.
Q: Can you create a service charge and make it default to “Bill to Patient”?
A: Yes. In the Services App in Settings you can create or modify services. There is a drop down box that says “Bill to Insurance”. Mark this as Yes if you want the charge to be billable to insurance. Mark No if you want the charge to be billable to the patient.
Q: Can I create care plans in ChiroSpring?
A: Yes. We have BEST IN INDUSTRY Care Plans. Create templates for convenience. Then add an individual care plan for a patient. Set discounts based on pay in full or pay upfront and generate an estimate. CHIROSPRING tracks how many units of a product/service have been used and how many remain.
Q: Does CHIROSPRING contain specific chiropractic clinical information?
A: Yes. CHIROSPRING comes pre-loaded with more chiropractic clinical information than you’ll likely ever need because it has been designed and tested by chiropractors. Not only that, using our custom Macro App you can create your own Macros to fit the individual needs of your practice.
Q: Can I customize my calendar in ChiroSpring?
A: Yes. You can customize your personal color, grey out times when you are not seeing patients, determine the max time slots per appointment time (e.g. how many do you schedule across) and set a default time per visit type. You can also create specific block-out times and color code them as well. The length of the rows can also be changed. For example, some doctors want 10 minute rows while others want 15 minute rows.
If you have multiple locations set up there will be a drop down on the calendar allowing you to toggle back and forth between calendars. It's truly amazing.
Q: Can you handle multiple practice locations?
A: Yes. CHIROSPRING gracefully handles multiple locations by providing a single database and the option to toggle location on Front Desk or Calendar. Reports can also be generated by one or multiple locations.
Q: Can my patient files be backed up locally in my practice?
A: No. CHIROSPRING backs up your data every second of the day in not one but TWO HIPAA compliant encrypted clouds giving you the peace of mind knowing your data is always protected. Your data doesn’t need to be backed up locally.
Q: Can I have my data transferred from my previous software into ChiroSpring?
A: Yes. We can import demographic data such as name, DOB, address, phone, etc.