4 Ways for Chiropractors to Improve Patient Experience
According to Harvard Business School, a five-point increase in healthcare facility ratings can boost profit margins by at least 1%. If you run a chiropractic practice, you must ensure that patients are happy with the offered services. Failure to do this can mean losing them to competitors. You may also incur losses and spend more on marketing.
Improving the patient experience allows you to get more subscriptions for your care plans. You can also boost loyalty and receive more referrals.
While keeping your patients happy is crucial, it may be tricky if you don’t use the proper methods and software. You must also balance offering high-quality treatment and tracking patient satisfaction.
Here, we help you improve patient experience with four practical tips.
1. Keep Time
Timekeeping is a crucial factor that may influence patient satisfaction. If you don’t properly observe the time scheduled for visits, your patients may have to wait longer. They may then need to rearrange their day and allocate less time for other activities, which can be frustrating.
Improve timekeeping in your chiropractic practice by gathering patients’ files before sessions. Check your calendar, and ensure that all medical records for the next day are available. Liaise with your team to remind patients of their appointment dates and times.
Since locating patients’ files can be time consuming, consider using software to simplify the process. An ideal solution should have a patient dashboard where you can organize files. It must improve access to all medical records and SOAP notes.
Another way to keep time is by only scheduling the sessions that you can handle in a day. Hire enough employees to avoid straining your team and rushing. You can also use an appointment scheduling solution to prevent double-booking patients.
2. Request Feedback from Your Patients
Asking patients to rate your chiropractic services can improve future experiences. Follow up on patients several days or weeks after an appointment to assess their progress. Send emails requesting them to rate your services. Sections to include in the feedback form are:
- Care quality
- Cost of services
- Value for the money spent
- Effectiveness of provided treatment
Some patients may ignore feedback requests sent by email, making it challenging to gauge your services. Engage patients during appointments by asking various questions. Find out if they would like you to change certain aspects of your chiropractic practice.
Patients may leave reviews on your website, social media, or Google Business page. Read the feedback on these sites, and identify critical issues. Address them and respond to the reviewers. You should also appreciate patients who provide positive reviews.
Requesting and responding to feedback shows patients that you value their opinions. It also allows you to boost experiences by revising your services. You can protect your facility from a negative reputation by addressing minor issues before they escalate.
3. Increase Billing Transparency
Patients may decline certain therapies if they mistakenly believe that you want to conduct insurance fraud. They may also fail to enroll in a care plan if they don’t understand how you bill each service.
Boost billing transparency by ensuring that patients know the importance of each treatment. Include all charges on the receipts provided after service delivery. It’s also best to promptly address any billing complaints.
Allowing your patients to pay with cash can avoid the skepticism linked to insurance. Provide multiple payment options, including debit and credit cards. Simplify chiropractic billing by automating the process.
These measures will prevent your patients from having to line up after appointments to pay for services. These also lessen the risk of billing mistakes that may affect trust and your practice’s reputation.
4. Reduce Wait Times
Patients may feel frustrated if they have to wait an extended period to get your services. As a result, they may reschedule appointments or opt for other chiropractic facilities.
Reduce wait times by hiring an effective reception or front desk team. Get enough equipment and rooms to accommodate the growing demand for your services.
Another way to shorten wait times and improve patient experience is by offering online intake. This measure will reduce the time needed to enroll new patients. It also enables you to get vital medical details before the first visit.
Allocating limited time between appointments may complicate preparation. Patients may need to give you more time to review records or prepare for physical exams.
Leave adequate gaps between appointments so you can organize your files and rest before the next session. Patients can also avoid idling in the waiting room and get timely chiropractic services.
Improve Patient Experience with ChiroSpring
Ensuring that your patients receive seamless experiences can grow your chiropractic practice. Likewise, it allows you to manage complaints and streamline workflow.
ChiroSpring provides a software solution to improve patient experience and efficiency. The software enables patients to book appointments online and fill out intake forms. It also automates billing, secures your files, and simplifies taking SOAP notes.
ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.