According to Harvard Business School, a five-point increase in healthcare facility ratings can boost profit margins by at least 1%. If you run a chiropractic practice, you must ensure that patients are happy with the offered services. Failure to do this can mean losing them to competitors. You may also incur losses and spend more on marketing.
Improving the patient experience allows you to get more subscriptions for your care plans. You can also boost loyalty and receive more referrals.
While keeping your patients happy is crucial, it may be tricky if you don’t use the proper methods and software. You must also balance offering high-quality treatment and tracking patient satisfaction.
Here, we help you improve patient experience with four practical tips.
1. Keep Time
Timekeeping is a crucial factor that may influence patient satisfaction. If you don’t properly observe the time scheduled for visits, your patients may have to wait longer. They may then need to rearrange their day and allocate less time for other activities, which can be frustrating.
Improve timekeeping in your chiropractic practice by gathering patients’ files before sessions. Check your calendar, and ensure that all medical records for the next day are available. Liaise with your team to remind patients of their appointment dates and times.
Since locating patients’ files can be time consuming, consider using software to simplify the process. An ideal solution should have a patient dashboard where you can organize files. It must improve access to all medical records and SOAP notes.
Another way to keep time is by only scheduling the sessions that you can handle in a day. Hire enough employees to avoid straining your team and rushing. You can also use an appointment scheduling solution to prevent double-booking patients.
2. Request Feedback from Your Patients
Asking patients to rate your chiropractic services can improve future experiences. Follow up on patients several days or weeks after an appointment to assess their progress. Send emails requesting them to rate your services. Sections to include in the feedback form are:
- Care quality
- Cost of services
- Value for the money spent
- Effectiveness of provided treatment
Some patients may ignore feedback requests sent by email, making it challenging to gauge your services. Engage patients during appointments by asking various questions. Find out if they would like you to change certain aspects of your chiropractic practice.
Patients may leave reviews on your website, social media, or Google Business page. Read the feedback on these sites, and identify critical issues. Address them and respond to the reviewers. You should also appreciate patients who provide positive reviews.
Requesting and responding to feedback shows patients that you value their opinions. It also allows you to boost experiences by revising your services. You can protect your facility from a negative reputation by addressing minor issues before they escalate.