As a chiropractor, your main focus is to deliver the best patient care possible. Sometimes in the practice, you have to split your time between administrative tasks and handling patient cases. This interruption can affect the quality of care that you administer, making it necessary to have the right tools to alleviate the situation. A patient scheduling system can help you automate tasks such as setting up patient appointments. You can channel the extra time you get from offloading this process into bettering the practice. Here are five benefits of having a patient scheduling system.
1. Improving Customer Satisfaction
About 77% of patients prefer to schedule appointments online. They derive satisfaction from the convenience and flexibility associated with the virtual world. It’s certainly more appealing, considering the effort and time that it takes to make appointments in person. You stand a better chance of attracting such clients if you have an automated scheduling system.
Because of the COVID-19 situation, online booking is imperative even for people who would prefer the old way of doing things. Having a patient scheduling system in place adapts your firm to the current trend. When clients know they are safe while accessing your services, they’ll stick around.
2. Saving Time on Scheduling Appointments
On average, it takes seven minutes to manually schedule a patient appointment, which is roughly eight people per hour. To book at a faster rate, you’ll have to hire more personnel to perform simultaneous bookings, but this translates into extra costs that will impact the company’s bottom line.
An automated system can book multiple appointments in a matter of seconds and requires few human resources to function. If you have a patient scheduling system, you’ll reduce time wastage of booking clients manually. This efficiency will minimize operational costs and boost revenue generation because people can access the service easily by themselves.
3. Trimming the Workforce
An automated patient scheduling system stores data in a digital format, so patients can access services from remote locations. You can have a lean workforce as a result of such efficiency. There will be no need to hire certain personnel, such as health record keepers, if you have this kind of system in place. A lean workforce reduces the pressure of the wage bill.
A patient scheduling system automates most administrative tasks, freeing the staff to focus more on service delivery. They’ll be able to handle and interact with clients for longer periods because they won’t have additional administrative duties. This enhances service delivery for a greater patient care experience.