Set Patient Priorities
Conventional appointment booking methods make it challenging for clinic staff to differentiate emergency cases from routine appointments. Patient scheduling software enables practitioners to prioritize urgent issues using color codes that indicate the type of visit that a patient is scheduling.
Online booking notes can also help the chiropractor better understand a patient’s needs. By including questionnaires to determine the level of care required, scheduling systems can keep a practitioner updated on patient changes. This knowledge can help chiropractors prepare for visits beforehand, saving additional time.
Profession-specific treatment plans for chiropractors, massage therapists, naturopaths, acupuncturists, and physical therapists can further streamline and optimize scheduling. By knowing the reason for an appointment, clinic staff can automatically determine how much time each visit will take.
Use Cancellations to Your Advantage
No-shows can cost a clinic up to 14% of its daily revenues. By using a two-way synchronized confirmation system, chiropractors know when patients confirm their appointments—self-check-in options alert practitioners when a patient arrives, thus freeing up time for the front-desk staff. Practitioners can easily see when a patient doesn’t confirm within a specified timeframe and frees up the slot for another appointment.
This service also significantly reduces the amount of time that the staff spends rescheduling appointments. By establishing a waiting list, clinics can take advantage of last-minute cancellations and make sure there are no scheduling gaps.
Leverage Data Insights
Practice management software can identify scheduling issues, track patient time preferences, and send reminder emails or text messages at the ideal time. Practice analysis reporting gives practitioners an overview of statistics that can help improve clinic efficiency year over year.
For example, patient scheduling software can reveal how many missed, canceled, rescheduled, and completed visits occurred within a specific period. Additionally, chiropractors can view the types of appointments booked or the type and number of patients.
A missing-in-action report can reveal which patients haven’t checked in for a while. Many clinics use these lists to reconnect with forgotten visitors to find out why they haven’t returned. Other data insight reports can tell practices which patients have insurance, upcoming birthdays, or due payments. These capabilities empower clinics to take the proactive actions necessary to run a successful business.
Maximize Clinic Efficiency
Patient scheduling software includes other convenient features that streamline a practice’s operations and maximize efficiency. Below are various ways that cloud-based software can benefit chiropractors and their patients:
- Schedule a follow-up appointment directly from the cash register.
- Access patient data and appointments from multiple clinic locations.
- Automatically block appointments during holidays and vacations.
- Access an overview of all patient visit information in a single window.
- Streamline service charges in real time with the billing app.
- Process recurring payments securely and automatically.
- Keep track of patient complaint trends to identify problem areas.
Using the right digital tool, chiropractic offices can quickly and affordably streamline the scheduling process for better patient and business outcomes. Automating operations with intuitive software can considerably increase a practice’s profitability, make room for new patient bookings, and speed up routine office functions that determine a clinic’s long-term success.
ChiroSpring’s cloud-based EHR system optimizes the patient scheduling process and alleviates administrative, front-desk, and back-office tasks. Clinics that want to increase staff productivity can benefit from online booking by reducing the amount of time and phone calls that the staff routinely needs to book appointments manually. By utilizing appointment reminders and a virtual front desk, chiropractic workers can dedicate their time to more valuable projects.
Patient scheduling software can also eliminate no-shows and replace them with patients on the waiting list. These digital capabilities minimize redundancies, optimize staff working hours and the customer experience, and ultimately, increase profits.
See how ChiroSpring can help your clinic enhance the patient scheduling process. Contact one of our specialists today!