We live in a busy society, juggling careers, families, and personal tasks. As such, people often forget things, like appointments, especially if they depend on using those small appointment cards (which often get lost in the shuffle of daily living).
What’s the solution? How can your practice help patients show up?
Automating the appointment reminder process using ChiroSpring means your staff is no longer calling empty houses and your practice is improving patient satisfaction. Improving efficiency saves your practice money while simultaneously helping your business thrive.
The Logic behind Appointment Reminders
An excellent way to reduce your practice’s patient no-shows is with appointment reminders. When you invest in software specifically designed for chiropractors, you can automate the patient reminder process. Appointment reminder systems enable practices to receive notifications when patients confirm appointments, wish to reschedule them, need additional information, or are not available during a reminder attempt.
In addition to contacting patients regarding appointments, automated software also helps practices grow for the following reasons.
Saves staff time
Statistics show that 63% of companies schedule appointments and send reminders via text messaging, and 44% of patients use texting to schedule appointments. Automated appointment reminders mean your staff won’t have to spend as much time on the phone with patients or waste time on no-shows.
Everyone wants to see a healthy bottom line, and chiropractors are no exception. Missed appointments reduce revenue and take up too much of your staff’s time. With no-shows being nearly 21%, that’s too costly for chiropractic practices.
Increases patient loyalty and satisfaction
Up to 85% of patients prefer receiving appointment reminders via text messaging. Most patients—up to 64%—consider appointment reminders the most valuable texts that they receive. Not only do appointment reminders help patients manage their schedules, but they also give you opportunities to send HIPAA-compliant messages that are best for patients (voice, text, and more).
The Benefits of Automating the Appointment Reminder Process
While it’s beneficial for patients to show up for every appointment as part of their treatment plan, that doesn’t always happen. Automating the appointment reminder process is helpful for patients who are forgetful, have busy schedules, etc.
The benefits of appointment reminders also extend to your practice in the following ways.
Reduce back-office tasks
Office efficiency is critical for streamlining how your practice operates. For example, by reducing how many back-office tasks that must occur, you can use minimal staff. Plus, your team probably appreciates not having to spend as much time on the phone every day.
Increase revenue by decreasing no-shows
Appointment no-shows are quite commonplace, a frustration that isn’t something only the practice experiences. Patients who make appointments and genuinely intend to show up but they forget because life gets hectic are part of this pool of frustration. ChiroSpring’S appointment reminders help practices decrease no-shows by at least 30%, thus increasing revenue.
Customize outgoing messaging
No one likes receiving messages that look like they are automatically spit out by a robot. Instead, you can customize your outgoing messaging by incorporating your practice’s name, a friendly message, and a personalized closing.
Use two-way sync to know when patients are coming
Sending automated messaging is one thing, but knowing when your patients are coming is even more beneficial. The two-way sync feature on appointment reminders means you’ll receive a confirmation when the patient responds to the reminder.