Appointment Reminders: Help Your Chiropractic Patients Show Up

4 Minute Read Time
January 4, 2024

We live in a busy society, juggling careers, families, and personal tasks. As such, people often forget things, like appointments, especially if they depend on using those small appointment cards (which often get lost in the shuffle of daily living).

What’s the solution? How can your practice help patients show up?

Automating the appointment reminder process using ChiroSpring means your staff is no longer calling empty houses and your practice is improving patient satisfaction. Improving efficiency saves your practice money while simultaneously helping your business thrive.

The Logic behind Appointment Reminders

An excellent way to reduce your practice’s patient no-shows is with appointment reminders. When you invest in software specifically designed for chiropractors, you can automate the patient reminder process. Appointment reminder systems enable practices to receive notifications when patients confirm appointments, wish to reschedule them, need additional information, or are not available during a reminder attempt.

In addition to contacting patients regarding appointments, automated software also helps practices grow for the following reasons.

Saves staff time

Statistics show that 63% of companies schedule appointments and send reminders via text messaging, and 44% of patients use texting to schedule appointments. Automated appointment reminders mean your staff won’t have to spend as much time on the phone with patients or waste time on no-shows.

Boosts revenue

Everyone wants to see a healthy bottom line, and chiropractors are no exception. Missed appointments reduce revenue and take up too much of your staff’s time. With no-shows being nearly 21%, that’s too costly for chiropractic practices.

Increases patient loyalty and satisfaction

Up to 85% of patients prefer receiving appointment reminders via text messaging. Most patients—up to 64%—consider appointment reminders the most valuable texts that they receive. Not only do appointment reminders help patients manage their schedules, but they also give you opportunities to send HIPAA-compliant messages that are best for patients (voice, text, and more).

The Benefits of Automating the Appointment Reminder Process

While it’s beneficial for patients to show up for every appointment as part of their treatment plan, that doesn’t always happen. Automating the appointment reminder process is helpful for patients who are forgetful, have busy schedules, etc.

The benefits of appointment reminders also extend to your practice in the following ways.

Reduce back-office tasks

Office efficiency is critical for streamlining how your practice operates. For example, by reducing how many back-office tasks that must occur, you can use minimal staff. Plus, your team probably appreciates not having to spend as much time on the phone every day.

Increase revenue by decreasing no-shows

Appointment no-shows are quite commonplace, a frustration that isn’t something only the practice experiences. Patients who make appointments and genuinely intend to show up but they forget because life gets hectic are part of this pool of frustration. ChiroSpring’S appointment reminders help practices decrease no-shows by at least 30%, thus increasing revenue.

Customize outgoing messaging

No one likes receiving messages that look like they are automatically spit out by a robot. Instead, you can customize your outgoing messaging by incorporating your practice’s name, a friendly message, and a personalized closing.

Use two-way sync to know when patients are coming

Sending automated messaging is one thing, but knowing when your patients are coming is even more beneficial. The two-way sync feature on appointment reminders means you’ll receive a confirmation when the patient responds to the reminder.

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Appointment Reminder Options Available

ChiroSpring ensures that there are options for every patient’s preference. While many patients prefer text message appointment reminders, others respond better to voice or email messages. By offering multiple options, your practice can reach more patients in ways that are most convenient for them.

Email reminders

Some patients prefer email reminders for various reasons—they might not feel comfortable texting, they might hate receiving voice messages, or they might simply use email more often. Regardless, offering email reminders as an option benefits them regarding convenience, and it helps your practice by reducing no-shows.

Text reminders ChiroSpring’s SMS reminders enable you to customize outgoing messages with your practice’s name and a friendly message. The message template features character limits to ensure that messages aren’t too long. You can also automate responses after patients confirm by filling in the confirmation response section.

Voice reminders

If your patients prefer receiving appointment reminders using voice calls, this is the ideal solution. Just like email and text reminders, you can send voice reminders directly from your ChiroSpring scheduler. Even when your staff is away, the software automatically sends voice reminders to your patients.

Automate Your Practice’s Appointment Reminder Process Today

ChiroSpring is an all-in-one practice management solution built specifically for chiropractors. Spend less time on back-office tasks, including appointment reminders, and more face-time with patients.

ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.

To see how ChiroSpring can help you simplify how you manage your practice, reach out to one of our specialists today!

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