How a Digital Front Desk System Can Change Your Practice
Chiropractic offices depend on efficiency when checking patients in, having them seen by a chiropractor, and checking them out. ChiroSpring’s unique patient flow software enables practices to incorporate a digital front desk system to ensure that patients and chiropractors make the most of their time.
Establish Patient Flow Goals for Your Practice
Patient flow goals mean you’re putting their treatments first and using a system to accommodate that. In other words, chiropractic practices are thinking beyond what happens during treatments and considering what patients experience beforehand.
An example of patient flow goals is turning waiting rooms into relaxation areas. Patients can come into the waiting area and settle their bodies in the middle of their busy schedules. Accounting for this goal helps patients prepare their bodies for the treatment that they’re about to receive.
Prioritize Time Management
Time management is critical when managing a front desk. Using a digital front desk streamlines the patient flow by eliminating the need to track down missing documents or hunt for blank sign-in sheets.
For example, suppose that there’s a line of patients waiting to check in, but the sign-in book is out of blank sheets. What are they supposed to do? In most circumstances, if the front desk staff members are busy, they have to scramble to find blank sheets. That’s a hassle for them and those waiting in line.
Improve Patient Communication
The front desk is a hub for patient information and resources. So, when a patient comes up to ask questions, the last thing that they want to do is wait for someone who still has to check in.
For example, suppose that a patient has an insurance issue that someone from the front desk needs to address. If they sign in on a paper sheet, there’s no discussion about this issue. Instead, the patient might only become aware of it after it’s too late (like when they receive a bill that they can’t afford to pay).
Minimize Front Desk Traffic
Patients are busy and want to get in and out of appointments quickly. If the traffic is too heavy at the front desk, they’ll rush through the process.
For example, suppose that a patient comes up to a busy front desk. They see the sign-in sheet and fill it out. Since the staff members are busy working with other patients at the desk, they overlook that sign-in. This results in the patient feeling like the staff members are ignoring them and could also result in a longer waiting time.
ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.
To see how ChiroSpring can help you simplify how you manage your practice, reach out to one of our specialists today!