How to Measure Success of EHR Implementation

3 Minute Read Time
August 30, 2023

Research shows that about 63% of physicians say that they wouldn’t get an EHR system from the same provider. About 67% feel disappointed with their current solution and want to switch it to a more effective one.

While researching during the search process allows you to select a suitable EHR system, it’s crucial to measure its success after implementation. Failing to do this will make it tough to determine if the software actually improves productivity and ease of use.

Are you wondering how to measure success of EHR implementation? Continue reading to discover five aspects that you can use to test the effectiveness of this process. We also provide tips on enhancing success and streamlining the workflow in your practice.

1. Network and Infrastructure

When implementing an EHR system, you have to set up various infrastructures to support it. For example, you will need to connect it with your imaging and lab equipment. You also must integrate a third-party data storage solution if it doesn’t have cloud storage.

After setting up your EHR, observe its compatibility with your network and infrastructure. Check if the system experiences frequent downtimes when connected to specific software. Confirm if its security protocols limit data access effectively.

Another item to assess when determining EHR implementation success is the reliability of technology tools. An efficient system shouldn’t require regular troubleshooting or rebooting to function optimally. It should also streamline the workflow in your practice by integrating with your picture archiving and communication system software and on-premise infrastructure.

2. Employee Onboarding

Serving patients with a hard-to-use EHR system can be frustrating for your staff. After implementing a new solution, measuring its success using employee onboarding is advisable. Research to determine if your team experiences any issues when using the system.

Moreover, ask if they found the training process beneficial, and check if it equipped them with the needed skills. You should also determine if all the departments in your practice have adopted the new solution.

Looking into all these matters will help you learn how to measure success of EHR implementation. You can also assess the need for more training to simplify usage and boost staff morale.

Another benefit of measuring employee engagement is confirming whether you need to revise certain workflow processes.

3. Patient Engagement

Adopting an EHR system provides patients with easier access to their medical records. Some solutions also support other processes, like appointment booking and billing. When wondering how to measure success of EHR implementation, you should determine patient engagement.

Observe the number of patients logging into their profiles over a specific period. Check if they need to contact your office for help navigating the app.

If the implementation process is smooth, your patients will have all the information necessary to use the new EHR system, such as their username, password, and where to find specific features.

If the number of patients using the new EHR system is low, it’s likely that you didn’t provide enough educational resources. Other issues that can cause low engagement are a hard-to-use app and slow loading speeds.

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4. Care Coordination

A suitable EHR system should improve care coordination in your practice. It should also offer multi-locational support to streamline work and enhance consultation in several branches. After implementing an EHR system, determine success by checking its efficiency in file transmission.

If you constantly need to transfer documents using other systems due to slow uploads or errors, you may need to integrate a third-party solution to simplify this process.

Another way to gauge care coordination is by determining the efficiency of other features, like online booking and billing. A successful implementation process should make it easier for all patients and staff to use such tools.

If you find that these parties don’t have all the skills to use the EHR system, consider conducting a refresher orientation. By doing this, you can focus the training on areas affecting care coordination. Alternatively, switch to an effective EHR system, like ChiroSpring, to avoid recurring costs.

5. Wait Time

When adopting an EHR system, you want it to streamline work and reduce the time to serve patients. Test whether your implementation process was successful by observing patient traffic during visits. Check things like:

  • The average time needed to find a patient’s records
  • The duration of processing billing information
  • The time that you take to confirm an appointment

If the implementation process is a success, you will need less time for these processes. If it isn’t, it will take more time to serve one patient.

The best way to solve such issues is by determining the challenges causing high wait times. After that, develop ways to solve them or get a more reliable system, like ChiroSpring.

Improve EHR Implementation Success

Getting software from a reliable provider is the best way to simplify adoption. ChiroSpring provides an easy-to-use system that enables you to track goals using preset metrics.

With this tool, you can avoid the cost of repeating the training process and getting more infrastructure to support usage.

ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.

To see how ChiroSpring can help you simplify how you manage your practice, reach out to one of our specialists today!

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