Research shows that about 63% of physicians say that they wouldn’t get an EHR system from the same provider. About 67% feel disappointed with their current solution and want to switch it to a more effective one.
While researching during the search process allows you to select a suitable EHR system, it’s crucial to measure its success after implementation. Failing to do this will make it tough to determine if the software actually improves productivity and ease of use.
Are you wondering how to measure success of EHR implementation? Continue reading to discover five aspects that you can use to test the effectiveness of this process. We also provide tips on enhancing success and streamlining the workflow in your practice.
1. Network and Infrastructure
When implementing an EHR system, you have to set up various infrastructures to support it. For example, you will need to connect it with your imaging and lab equipment. You also must integrate a third-party data storage solution if it doesn’t have cloud storage.
After setting up your EHR, observe its compatibility with your network and infrastructure. Check if the system experiences frequent downtimes when connected to specific software. Confirm if its security protocols limit data access effectively.
Another item to assess when determining EHR implementation success is the reliability of technology tools. An efficient system shouldn’t require regular troubleshooting or rebooting to function optimally. It should also streamline the workflow in your practice by integrating with your picture archiving and communication system software and on-premise infrastructure.
2. Employee Onboarding
Serving patients with a hard-to-use EHR system can be frustrating for your staff. After implementing a new solution, measuring its success using employee onboarding is advisable. Research to determine if your team experiences any issues when using the system.
Moreover, ask if they found the training process beneficial, and check if it equipped them with the needed skills. You should also determine if all the departments in your practice have adopted the new solution.
Looking into all these matters will help you learn how to measure success of EHR implementation. You can also assess the need for more training to simplify usage and boost staff morale.
Another benefit of measuring employee engagement is confirming whether you need to revise certain workflow processes.
3. Patient Engagement
Adopting an EHR system provides patients with easier access to their medical records. Some solutions also support other processes, like appointment booking and billing. When wondering how to measure success of EHR implementation, you should determine patient engagement.
Observe the number of patients logging into their profiles over a specific period. Check if they need to contact your office for help navigating the app.
If the implementation process is smooth, your patients will have all the information necessary to use the new EHR system, such as their username, password, and where to find specific features.
If the number of patients using the new EHR system is low, it’s likely that you didn’t provide enough educational resources. Other issues that can cause low engagement are a hard-to-use app and slow loading speeds.