Have a Cancellation Policy
One of the best ways to tackle the issue of no-shows is to have a cancellation policy. Clients should be made aware of its terms and conditions during sign-up to ensure that there is no conflict in the event of policy enforcement. It’s also a good idea to place a display system or banner in the lobby to remind clients of your terms of service.
If a frequent client misses an appointment for the first time, you may waive the fees. However, should you decide to enforce the rule, having a plan in place will make the process seamless. A no-cancellation policy incentivizes patients to keep appointments.
Send a Reminder
In today’s busy world, reminding clients of their appointments is vital for improving scheduling compliance. Sending reminders to your patients can help keep them on schedule and alert those who can’t make it to cancel on time, allowing you to allot their spots to other clients.
No-shows can negatively impact a practice’s long-term survival. That’s why healthcare organizations are turning to appointment reminder tools to minimize cancellations and improve appointment timeliness.
If you’re skeptical about deploying appointment reminder tools for your practice, research has proven that they can make a huge difference. Studies have shown that appointment reminder tools can reduce appointment no-show rates by more than 50%.
With your appointment software, you should be able to send frequent reminders and customize messaging and responses to meet patients’ needs or changing conditions. A good rule of thumb is to set up your system to send reminders a day or two before an appointment.
Create a Waiting List
Even when all measures are put in place, appointment cancellation can still occur. However, you can reduce the impact by creating a waiting list where you can fill open spots with those on the register.
ChiroSpring, a top-rated EHR system, has a Waiting List app that tracks patients who would not fit within the schedule. Whenever a spot opens up, your staff will know whom to notify to fill the space. Eliminating gaps in patient scheduling ultimately increases profits.
ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.
To see how ChiroSpring can help you simplify how you manage your practice, reach out to one of our specialists today!