Improving Collections for Chiropractors

4 Minute Read Time
March 14, 2023

Billing software, especially when it’s built into your practice management system, matters each given day that you run your business. Chiropractors play a pivotal role in the healthcare vertical regarding the identifying, diagnosing, treating, and managing of various injuries and medical conditions. Providers can achieve financial stability by developing and implementing specific guidelines and policies. Chiropractic billing strategies are part of those processes and strategies. Chiropractors can streamline the process using billing software, like ChiroSpring, and achieve accurate and appropriate collections.

How Software Billing Solutions Improve Collections

No matter the size of your practice, having a built-in software billing solution is vital for improving collections. It’s challenging to create invoices quickly, ensure that payments come in on time, know which payments have been received, and keep track of what’s still outstanding. Software billing solutions ensure that no invoices fall through the cracks by generating and tracking payments faster and easier.

For example, in ChiroSpring, as soon as a SOAP is signed, the software automatically generates a claim. It also pre-scrubs every claim for errors. After the claim is generated, you have a two-click submission to the clearinghouse of your choice via a secure FTP. Accounts-receivable tools make it easy to track accounts and ensure that claims are getting paid. Furthermore, the automated ERA reconciliation has denial management built in to streamline the process further.

The Benefits of Chiropractic Billing Software

There are several benefits to using a chiropractic billing software. When chiropractors can keep pace with the rapid changes occurring in the digital age, it leads to a more successful practice. The principal reason is that there are fewer billing and coding errors, ultimately optimizing the practice’s financial and administrative activities. Here are additional benefits of using billing software for improving collections.

1: Improved collections

Improving collections means practices can increase their bottom line. Statistics from 2020 show that expenditures, including the average billings, amount to $649,400, with average collections being $448,000 and the reimbursement rate being 69%. These statistics demonstrate that when chiropractors have a sound billing system in place, it helps their practices increase the amount of money that they can collect. Billing software like ChiroSpring also helps practices manage payments by:

  • Incorporating a cash register that allows staff to ring up charges on demand
  • Having one-click claims processing
  • Filtering statements with outstanding balances

2: Paying for fewer hours or staff

A sound billing system automates almost all processes, reducing the need for staff. Improving collections means the staff doesn’t have to spend as much time tracking invoices or following up on missing payments. Software like ChiroSpring streamlines the bill-paying process by automatically creating monthly statements and processing payments. Here’s how:

  • Organization: There’s no longer the need to generate reports and manually calculate the information that the staff needs.
  • Categorizing payments automatically according to their status: These include not signed, not submitted, and submitted.
  • Payment monitoring: Billing software allows staff to see unpaid insurance charges in one area and act on them as necessary.
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3: Accurate patient ledgers

Patient ledgers outline the patient’s history, including services, charges, notes, payments, adjustments, and balances. When the staff enters the patient’s information into the practice’s software, that creates the ledger, and they can see every charge and the insurance that the patient uses. If billing isn’t correct, the ledger reflects the incorrect data. ChiroSpring’s ledger also includes the following:

  • Charges tab: This section displays the patient’s charges, payments, insurance, and balance.
  • Payments tab: Here, the staff can see every payment that patients make, edit payments, add payments, and read specific details for every payment.
  • Print ledger: It’s easy to print ledgers with one click of the “Print Ledger” button. Create detailed reports by selecting a date range to show patients their starting balance, payments, and an ending balance.

4: Making your staff happy

No one likes to waste time on phone calls to insurance companies or to correct mistakes. Billing software simplifies the billing process because it integrates patient services and invoicing into one system.

Spending time on tedious back-office tasks like ensuring that patients send payments on time and that errors aren’t occurring takes its toll on your employees’ morale. Using billing software like CHIROSPRING improves the collection and reconciliation process. Here’s how:

  • It’s fast: The software automatically reconciles remittances electronically using electronic remittance advice payments.
  • It’s efficient: The staff can access a patient’s payments on one screen, and the software automatically saves their progress in real time. So, if they need to switch screens, they can finish remittance after completing other tasks.
  • It’s accurate: The staff receives automatic alerts if the charges don’t balance against the original check amount. The software verifies that each charge balances, and if another error occurs, the staff receives an alert.


Due to its automation, billing is efficient, organized, and straightforward. Chiropractic offices can bill insurance companies instantly while streamlining the overall process. When chiropractic offices take steps toward improving collections, it requires fewer staff hours. ChiroSpring is an all-in-one billing management system built specifically for chiropractors. It helps them spend less time on back-office tasks and more time face-to-face with patients.

ChiroSpring is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.

To see how ChiroSpring can help you simplify how you manage your practice, reach out to one of our specialists today!

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