We may collect information, including Personal Information, about you: a. when you use the ChiroSpring Service; b. from your health service provider; c. from third parties when you or your health service provider directs us to gather information from them; and d. when you communicate with us. We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the ChiroSpring Service.
The ChiroSpring Website. You may visit the websites of ChiroSpring without revealing any Personal Information. However, in some instances, ChiroSpring may require certain Personal Information, such as business contact information, so we can respond to your inquiries or provide you with requested information.
The ChiroSpring Service. The ChiroSpring Service may collect information, including Personal Information and PHI, about you in three ways: (1) from you directly, (2) from a health service provider, or (3) from a third party as directed by you or a health service provider.
Directly from Users. There are several ways you can submit data to the ChiroSpring Service. For example, you can: a. type information into the ChiroSpring Service (examples: registering, updating your profile, sending a message to your provider, scheduling an appointment); b. upload an image, a document, or any other data; or c. when you provide feedback to help ChiroSpring improve its operations. You should exercise care in selecting the information that you share in a survey or feedback communication. We strongly recommend against providing ChiroSpring any personal health or other sensitive information that could be traced to you or any other individual.
Making Payments. When you make payments through the ChiroSpring Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers.
Customer Support. We may collect Personal Information and PHI through your communications with our customer-support team.
Cookies, Automatic Data Collection, and Related Technologies. ChiroSpring and our third-party partners, such as analytics service providers, may automatically receive and record certain non-Personal Information from users using cookies, web beacons, server logs and other similar tools. For example, ChiroSpring may collect information about how you visit and navigate through the ChiroSpring Service, when you click on a link or open a web page, use certain elements of the ChiroSpring Service, or open an email sent by ChiroSpring. ChiroSpring may use this information to provide certain functionality, improve the tools and services, and monitor the use of the tools and services. For example, we use these tools to save user preferences, preserve session settings and activity, help authenticate users, allow users to auto-fill sign-in pages of websites they frequently visit, and debug and evaluate the performance of the ChiroSpring Service. Our partners also may collect such information about your online activities over time and on other websites or apps. You may be able to change browser settings to block and delete cookies when you access the ChiroSpring Service through a web browser. However, if you do that, the ChiroSpring Service may not work properly. Use of personal information We use Personal Information to: a. facilitate and improve our services, b. as permitted by our agreements with health service providers and applicable law; and c. communicate with you. We may use anonymized and aggregate information for business purpose.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the ChiroSpring Service. We may use and retain any data we collect to provide and improve our services.
For example, we may use Personal Information for the following purposes: a. maintaining and operating the ChiroSpring Service (this may include registering you, processing payments, or providing you with customer support); b. making announcements about features, terms, policies, or other aspects of the ChiroSpring Service; c. responding to questions and communications, which we retain in the ordinary course of business; and d. protecting the ChiroSpring Service, the information it protects, the rights of third parties and in response to legal process (more fully discussed below).
Surveys and Ratings. The content of feedback you provide to ChiroSpring is presumed public. ChiroSpring will let you know in advance how it will use survey or rating feedback in any such request for such information.
Protect the ChiroSpring Service and data it stores. We may use the information collected through the ChiroSpring Service to investigate potential or suspected threats to the ChiroSpring Service or to the confidentiality, integrity or availability of the information ChiroSpring stores and maintains.
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. We may also send you marketing chats, texts and emails if you request more information about our products and services. Emails are often transactional or relationship messages, such as appointment requests, reminders and cancellations and other notifications. You may opt out of these messages by deleting the app. Text messaging can be opted out of by responding with a text the reads “STOP.” If you opt-in to receiving marketing announcements from ChiroSpring, we will allow you to opt-out of receiving those announcements.
Anonymized and Aggregate Data. We may anonymize and aggregate any data collected through the ChiroSpring Service, and use it for business purposes. For example, we may use such data for evaluating and profiling the performance of the ChiroSpring Service, including analyzing usage trends and patterns and measuring the effectiveness of content, features, or services.
Information sharing and disclosure We may share your information: a. with our third-party vendors and service providers; b. with your health service provider and, at your direction, to others; c. to comply with legal obligations; d. to protect and defend our rights and property; and e. with your permission.
What the Patient App Does and Does Not Provide. We use the Patient App to provide information, products and services to meet Your needs. Your needs evolve constantly in response to many factors, including medical science, healthcare information technology, public health and health care policy, and the regulatory environment. Accordingly, We may begin, alter, suspend, and terminate Our offering of the content, features or functions on or through the Patient App in any manner consistent with Our contractual obligations, at any time, with no notice to You. We Do Not Provide Professional Advice. Nothing appearing on the Patient App is medical, legal, accounting, tax, compliance, or other professional advice. You should not use anything obtained on or through the Patient App as a substitute for advice provided by professionals You retain.
b. Your Contributions. You are solely responsible for Your contributions to any online forum We may offer through or as part of the Patient App ("Your Site Participation"), such as, without limitation, responses to blog postings, bulletin board postings, and other contributions to online discussions. By submitting Your Site Participation, You: (a) represent to Us, in each instance, that You either own or that You have the right to display or transmit each and every element of Your Site Participation, and that Your submission will not violate the legal rights or interests of any person or entity; and (b) grant to Company a revocable, license to use Your Site Participation, in each instance, as a whole or in any part, for any business purpose, including without limitation, promotional, marketing and training purposes. If You have any question as to whether You have the right to make a contribution to the Patient App or You do not wish to grant Us the rights of use in Your contribution specified above, You should not make that contribution.
c. Use of the Patient App. Your rights to access and use the Patient App granted above are contingent upon Your compliance with each of the following: i. You agree to use the Patient App at all times solely as permitted under the then-current Terms and Conditions for the Patient App; ii. You agree to use the Patient App solely for Your internal business purposes. You agree not to access or use the Patient App for any other purpose or for any unlawful or illegal purpose. You agree not to use the Patient App in any manner that could damage, disable, overburden, or impair any Company server, or the network connected to any Company server, or interfere with any other party's use or enjoyment of the Patient App. iii. You agree not to defeat or evade any security or access control device or procedure used on or associated with the Patient App; iv. You agree not to sell, lease, traffic in, sublicense, or otherwise transfer to any person or entity, except as Your License Agreement expressly permits, either: (i) Your rights to access or use the Patient App granted hereunder; or (ii) any password, user name, or other information or device used to authorize Your access to and use of, the Patient App; or to disclose any of the foregoing to anyone other than Your employees and agents whose duties require their use; v. You agree not to access or use the Patient App using any automated, recursive or robotic means; additionally, in the Company's sole judgment, access or use in any other manner that interferes with the operation of the Patient App or burdens the Company's ability to provide the Patient App to You or others is prohibited; vi. You may not frame the content of the Patient App, nor may you incorporate the Patient App within your site. You may not link to the Patient App or any of the individual web pages contained therein without prior written permission from Us. Requests to link to the Patient App should be sent to support@ChiroSpring.com. vii. You acknowledge and agree that: (a) the Patient App is or reflects intellectual property that, as between You and Company, is owned solely and exclusively by Company. You acknowledge and agree that You may not: (i) reverse engineer, disassemble, decompile, download, copy, reproduce, prepare derivative works of, distribute, publish, perform or display any: (a) functionality, code, content, or other resource (collectively "Information Resources") used by viii. Company to provide You with the Patient App; or (b) any Information Resource made available to You on or through the Patient App, except as agreements executed by Company in current effect otherwise provide or as otherwise permitted under these Terms and Conditions; viii. Company hereby grants You a non-exclusive, non-transferable right and license to copy reasonably limited portions of text and to download, copy, and distribute articles, white papers, downloadable and other content displayed or otherwise made available in the public section of the Patient App, solely and exclusively for Your internal business purposes, provided that: (a) You are otherwise in compliance with these Terms and Conditions and any License Agreement You have entered into with Us; and (b) any such copy You make identifies Us as the author of that content and bears each and every legal notice that appears on the Patient App on or in association with that content, including without limitation, the copyright notice applicable to the specific content You copy. For the avoidance of doubt, this license does not pertain to any section of the Patient App which requires a login/password ("Private Site Content"). Private Site Content is governed by any one or more agreements You have entered into with Us. If you are not certain what rights you have to Private Site Content please contact Us at support@ChiroSpring.com for clarification. ix. You acknowledge and agree that nothing in these Terms and Conditions: (i) provides You with any license or rights of use in or to any portion of the Patient App or any other intellectual property of Company other than those expressly stated herein; or (ii) transfers to You any rights, title or interests in or to any intellectual property of Company; x. You agree not to: (i) allow any person or entity acting on Your behalf or using Your System to act in any manner prohibited above; or (ii) attempt to act in any manner prohibited above. As used in these Terms and Conditions, "System" means the information technology You use, including without limitation, Your hardware, software, network and Internet connectivity, and information, individually or in any combination; and xi. You understand and agree that any use or attempted use of the Patient App in violation of these Terms and Conditions may, without prejudice to any other claims, rights, or remedies Company may have, result in the termination of Your rights to use the Patient App.
d. Customers and Other Contract Partners. These Terms and Conditions do not modify any agreement between You and Company. If You have entered into one or more agreements with Us that are in effect when You use the Patient App, including without limitation, agreements that authorize You to use any Company product, You acknowledge and agree that: (a) Your use of the Patient App is governed by those agreements as well as by these Terms and Conditions. For example, and without limitation: (i) Your obligations to safeguard Company's confidential and proprietary information from unauthorized disclosure or use, as set forth in Your agreement(s) with Us, apply with respect to any and all use You may make of non-public sections of the Patient App; and (ii) Our use of the Patient App, if any, to deliver certain products, services or related Information Resources to You does not alter Our agreement with You. The terms of Your agreement that define the scope of Your permitted use of these products, services or resources, apply fully to anything we deliver to You through this site. As such, You acknowledge and agree that certain uses You may make of the Patient App in violation of these Terms and Conditions may also constitute a material breach of one or more agreements You have entered into with Company. In the case of a conflict between any executed agreement between You and Company and these Terms or Conditions or any other document, the terms of the executed agreement between You and Company shall govern the right and obligations of the parties;
e. DISCLAIMERS. EXCEPT AS AND TO THE EXTENT THAT ANY EXECUTED AGREEMENT(S) WITH YOU AND US, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, THE PATIENT APP IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE." EXCEPT AS AND TO THE EXTENT THAT OUR EXECUTED AGREEMENT(S) WITH YOU, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, COMPANY DOES NOT WARRANT THAT THE PATIENT APP WILL PERFORM AS YOU EXPECT OR WITHOUT INTERRUPTION, THAT IT WILL MEET YOUR NEEDS, BE SECURE, THAT THE CONTENT POSTED ON TO THE SITE WILL BE CURRENT, ACCURATE, OR FREE FROM ERRORS, VIRUSES, OTHER MALICIOUS OR HARMFUL CODE, OR OTHER DEFECTS, THAT YOUR USE OF THE PATIENT APP WILL NOT RESULT IN THE LOSS OF, OR DAMAGE TO, YOUR INFORMATION, THAT INFORMATION YOU POST TO THE PATIENT APP CAN OR WILL BE DISPLAYED ACCURATELY, COMPLETELY OR AT ALL, OR THAT THE PATIENT APP WILL NOT ALTER OR DAMAGE YOUR SYSTEM. EXCEPT AS AND TO THE EXTENT THAT COMPANY'S EXECUTED AGREEMENT(S) WITH YOU, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, COMPANY HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES RELATED TO THE PATIENT APP, ANY FUNCTIONALITY, CONTENT OR OTHER INFORMATION MADE AVAILABLE TO YOU ON OR THROUGH THE PATIENT APP, AND INFORMATION THAT YOU CHOOSE TO POST TO THE PATIENT APP WEB SITE, OR ANY SYSTEM YOU MAY USE TO DO SO, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO USE THE PATIENT APP WITH RESPECT TO ANY INFORMATION IS YOUR SOLE RESPONSIBILITY AND THAT ANY AND ALL USES OF THE PATIENT APP YOU MAY MAKE ARE, AND SHALL BE, AT YOUR SOLE RISK.
f. LIMITATION OF LIABILITY. EXCEPT AS AND TO THE EXTENT THAT COMPANY'S EXECUTED AGREEMENT(S) WITH YOU, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, IN NO EVENT SHALL COMPANY OR ANY OF COMPANY'S OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUPPLIERS OR REPRESENTATIVES BE LIABLE TO YOU OR TO ANY OF YOUR AFFILIATED PRACTICES FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST DATA OR LOST OPPORTUNITIES, IN ANY WAY RELATING TO THESE TERMS AND CONDITIONS OR RESULTING FROM ANY USE OF, OR INABILITY TO USE, THE PATIENT APP OR ANY BREACH OF SECURITY, INCLUDING THE FAILURE OF ESSENTIAL PURPOSE, EVEN IF COMPANY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING, AND WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHERWISE.YOU ACKNOWLEDGE AND AGREE THAT EXCEPT AS AND TO THE EXTENT THAT COMPANY'S EXECUTED AGREEMENT(S) WITH YOU MAY OTHERWISE EXPRESSLY PROVIDE, YOUR SOLE REMEDY FOR ANY INJURY YOU ALLEGE TO HAVE SUFFERED ARISING FROM OR RELATED TO YOUR USE OF THE PATIENT APP IS TO STOP USING IT. EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE DISCLAIMER, EXCLUSION OR LIMITATION OF CERTAIN LIABILITIES. TO THE EXTENT THAT THEY ARE HELD TO BE LEGALLY INVALID, DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SET FORTH IN THESE TERMS AND CONDITIONS OF USE, DO NOT APPLY AND ALL OTHER TERMS SHALL REMAIN IN FULL FORCE AND EFFECT.
g. Indemnification. You agree to indemnify, defend and hold harmless, at Your sole expense, Company from and against any claim arising from or related to: (a) Your use of the Patient App; and (b) any breach of these Terms and Conditions by or attributable to You, including without limitation, a claim that Your Site Participation infringed intellectual property, privacy, or other legal rights or interests of any person or entity. You agree to pay any and all such claims, losses, deficiencies, damages, liabilities, costs and expenses, including without limitation, reasonable attorney's fees and all related costs and expenses as are incurred by or awarded against any one or more of the Indemnified Parties with respect to each such claim. Company will use reasonable efforts to provide You with prompt written notice of any such claim and of all related claims. You agree to conduct the defense and settlement of any related action or proceeding, subject to the Indemnified Parties' consent to any position or settlement, which shall not be unreasonably delayed or withheld.