Even though a chiropractic practice’s mission is to be with patients as much as possible, providers and staff spend most of their time sitting in front of a computer. The reality is that chiropractors are running a business. The goal is to see and treat patients, but the burden of SOAP notes, billing, and office tasks can get in the way.
If your practice is not using the right practice management EHR, you could see a higher turnover of office staff. Systems that are poorly designed can create unnecessary work for your team. This frustration can build up, leaving you hiring yet again. This can be an endless cycle if nothing is done.
How Practice Management EHR Improves Staff Retention
While there are several benefits to practice management EHR systems that improve patient retention, there are also staff retention benefits when the right system is used. When staff are happy with the software, they will be less likely to quit. Here are examples of how EHR systems can improve your staff retention.
Simplified Front Desk
EHR software that makes the patient flow process a breeze takes a great deal of stress away from your staff. Your EHR should allow for virtual movement of patients throughout the check-in and check-out process. Navigation to patient requests, such as printing a ledger or receipt, should never be more than a click away. There is nothing worse than patients waiting in line while your team tirelessly clicks away at inefficient software.
Improving the intake process is two-fold. First, EHR makes it easier for the patient. It creates a straightforward intake process that reduces the amount of paperwork that the patient must fill out when they arrive. Intake also reduces manual entry of data from staff. Freeing up time from intake allows staff to focus on patients or other areas of the practice.
Accessing a patient’s medical records shouldn’t burden the staff or be difficult for the patient. For example, if a patient wants copies of their records and the process is complicated, that creates unnecessary frustration for the staff and the patient. When the patient is dissatisfied, they communicate this to the staff, which further adds to a stressful situation.
Potential Drawbacks of EHR and Staff Retention
Managing staff retention also means paying close attention to the potential drawbacks of EHR and how it relates to staff retention. The most effective way to ensure that your office is operating at its best is to pay attention to every aspect of your practice, including back-office tasks and face-to-face patient interactions. It also means closely examining the potential drawbacks of EHR and staff retention and solving those issues.
Conventional EHR software offers poor access to chiropractors and their patients. The main problem is that standard EHR systems weren’t developed with chiropractors in mind. The solution is ensuring that your staff is using EHR software specifically designed for chiropractors and their patients.
For example, the Patient Dashboard of ChiroSpring provides access to information in one centralized location. Providers can access the patient’s ledgers, appointments, care plans, condition cases, documents, images, insurance cases, profile, and more.
Patient Communication Issues
Patients often dispute charges and request an explanation of their ledger. Many EHR systems are not designed to make this process easy. This can create a burden on staff, who may feel embarrassed if they themselves cannot clearly explain charges and payments to a patient.
ChiroSpring provides ledger information in an easy-to-digest format. Every charge is broken down by charge amount, primary paid, secondary paid, tertiary paid, copay, coinsurance, deductible patient owes, and patient paid. This leaves nothing to the imagination. Ledgers can be printed and handed to the patient.
Inadequate Reporting of Implementation
If the system has a poor implementation, that can prevent efficient and streamlined communication, prescribing processes, and access between other practices. Each of those issues means more work for the front desk and back-office staff members.
Practice management EHR ChiroSpring has a reporting app that’s available through the Front Desk, and it contains a significant amount of information to simplify how the staff manages a practice. Examples of reporting features include practice analysis reports, insurance accounts receivable reports, missing-in-action reports, product inventory reports, and more.